[Book] 這樣坦白說, 不怕得罪人

書名:這樣坦白說, 不怕得罪人 : 主管突然加派工作, 根本做不完, 你敢說出真正的想法嗎?6個訣竅, 教你拒絕老闆. 說服客戶, 從此不怕得罪任何人

作者:箱田忠昭

1、此時不說,更待何時?此時不說,以後也就沒機會說了…

2、讚美→批評→讚美

3、道歉→解釋→提出Alternative方案

4、事前準備

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